A common challenge that companies face when using an outsourcing service is monitoring the performance of the outsourced teams. Since projects are not being handled in-house, you won’t be able to closely monitor your staff, which is what you may be used to doing.
Although your outsourced teams will not be in your office physically, it is still important to build a relationship with your outsourced teams and monitor their progress. In this post we give you some tips on how to effectively monitor your outsourced teams.
Set clear expectations
Outline your expectations in detail from the outset. This will help your outsourced team understand their objectives and target.
You should familiarize the outsourced team with your own company’s policies, procedures as well as working culture. Creating a strong relationship between in-house staff and external staff will ensure that your outsourced team performs at their best.
At Ascension 6, we always use the latest technology to strengthen the relationship with our customers so that we can perform our tasks better.
Schedule regular meetings
Regular online meetings or calls with your outsourced teams are necessary. It’s easy to keep in touch with each other via online platforms such as Skype and Zoom. Using these platforms and meeting ‘face-to-face’ will strengthen relationships. Your outsourced teams will work more efficiently when there is a personal connection. Not only that but it’s easier to monitor your team‘s progress with constant communication. You can also invite you outsourced teams to come visit your company.
Ascension 6 located in Ho Chi Minh City, Vietnam which is becoming a popular destination for travelling and business. You are always welcome to visits our offices here to find out more about our professional working environment. If you are unable to physically visit, we make use of all online platforms to ensure we can check in with our customers regularly.
Monitor their progress
It’s important to monitor the performance of your outsourced teams to ensure quality. You can conduct random quality assurance surveys with customers to find out how their experience was with the outsourced team. Your outsourced team should also be reviewing any e-mail or written correspondence they send on behalf of your company. Your outsourced team is acting as a part of your team, and everything they do is a reflection on your company.
Get internal employees’ feedback
As well as getting feedback from your customers, you can also do a similar survey with your in-house employees from various departments to gauge their experience with any outsourced labour.
Outsourced teams may present a challenge to monitor closely, but with these tips, you will effectively manage them from a distance without taking up too much of your valuable time. Ascension 6 is an outsourcing provider that aims to make your outsourced team feel like an internal team. Contact us today on [email protected] for further information.